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Details required :. Cancel Submit. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Do this on a different PC as yours may have been infected and send the new passwords to the scammers. You will lose all data, so back up to a separate drive. Think how the bad guy could misuse anything that was on your PC and take steps to counteract it. It is a scam, and with various names and phone numbers, one that has become very common lately.

Besides their getting money from you for doing nothing of any value, if you let them into your computer, who knows what damage they did there or what confidential information they stole. So if you did, I highly recommend that you do both of the following immediately:. Change all of your passwords, especially any for banks or other financial sites.

Shenan Stanley. General rule: If anyone calls you cold for any issues you may or may not be having especially those you don't know you are having and offers to fix it: it's a scam. If you are so unsure - ask for the company name and then hang up.

It is appropriate to use it as an emergency help at the slightest suspicion of infection. GridinSoft Anti-Malware 6-day trial available. How to scan for malware, spyware, ransomware, adware, and other threats. Use Gridinsoft to remove Stallmonitz and other junkware. Frequently Asked Questions. There are many ways to tell if your Windows 10 computer has been infected.

Some of the warning signs include: Computer is very slow. Applications take too long to start. Computer keeps crashing. Your friends receive spam messages from you on social media. You see a new extension that you did not install on your Chrome browser. Internet connection is slower than usual.

Your computer fan starts up even when your computer is on idle. You are now seeing a lot of pop-up ads. You receive antivirus notifications. Open Windows Settings. The easiest way is to click the start button and then the gear icon. This is also where you will see definition updates for Windows Defender if they are available.

Select Windows Security and then click the button at the top of the page labeled Open Windows Security. Select Scan options to get started. Select the radio button the small circle next to Windows Defender Offline scan Keep in mind, this option will take around 15 minutes if not more and will require your PC to restart. Be sure to save any work before proceeding. I need your help to share this article. It is your turn to help other people. I have written this article to help people like you.

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